- Explains the role of a people professional and outlines the skills needed to succeed
- Provides guidance on essential skills such as recruitment, managing performance and reward, employee engagement and L&D
- Outlines competencies needed to deal with business issues including analyzing data, managing equity, diversity and inclusion (EDI) and contributing to the organization's ESG rating
- Offers techniques for handling people problems, conflict and challenging conversations
- Includes a dedicated section on personal skills such as problem-solving, decision-making, critical thinking, influencing and negotiation