- Explains how to assess different employee needs and identify which experiences may impact these needs
- Shows coaches and line managers how to discuss race, gender, class, culture, education and socio-economic issues confidently with their employees
- Provides practical tips, tools, advice, examples and activities to work through in practice in the workplace
- Includes specific guidance on how to deal with employee trauma such as prejudice, racism, bullying, burn out, impostor syndrome and grief
- Shows how coaches can build an inclusive culture and encourage authenticity and acceptance in the workforce