- Delivers clear, proven guidance for retailers to engage tourist consumers and benefit from new sources of revenue and profits
- Includes interviews from high profile industry practitioners, giving unique insider perspectives into how some of the best-known brands in the industry function, including LMVH Retail; Harrods; CHANEL Foundation, Barclays Bank, and more
- Looks at the role of data and new technologies and their ability to provide real time insight into the travel retail industry across the board, and how practitioners can take advantage of this to increase profitability
- Helps retailers understand the trends in sustainability and the positive impact travel can have on the world economy while limiting the impact on the environment
- Explores the unique role that luxury goods play within travel retail, and what this means for retailers
Leading Travel and Tourism Retail
How Businesses Can Sustainably Capture New Profits in Shopping Tourism
Understand the scope of the travel retail industry and learn from exclusive interviews and insights from the best known names in the field with this engaging guide.
Key features at a glance
EAN: 9781398609501
Edition: 1
Published:
Format: 247x228
272 pages
About the book
WINNER: 2024 Axiom Business Book Awards - Bronze Medal in Business Reference
WINNER: 2023 Goody Business Book Awards - Business - Travel & Hospitality
Deepen your understanding of how to adapt to international travellers' different needs and backgrounds. Harness the burgeoning levels of tourism and learn everything you need to engage travellers with your business and spending money.
The modern traveller is complex, even more so in a post-pandemic world. International consumers are in search of memorable experiences that make them feel special and, ideally, share those experiences with others and bring those feelings home with them. While wanting to be more adventurous, they also want to make their trip safe and special while minimizing their impact on the environment.
Leading Travel and Tourism Retail is an invaluable guide for any professional involved in the world of retail, including consumer brands, retailers, hospitality, landlords, politicians, airports, transportation and technology groups.
Engaging and accessible, this book covers everything from assessing the competitive market situation to product adaptation, ESG, human talent management, accessing funding, political considerations, and the role of technology and data. It offers a unique glimpse behind the inner workings of some of the best-known brands in the world across airports, shopping malls, and city centre locations.
Delivering invaluable insight through fascinating interviews from high-profile leaders, including the President of LVMH Retail Asia, the CEO of Harrods, the President of CHANEL Perfumes & Cosmetics worldwide, this is a must-have book for those who want to drive profits.
LIST OF INTERVIEWS
Sir Tony Blair, former British Prime Minister, UK
Pierre-Hugues Schmit, Chief Commercial & Operations Officer at Vinci Airports Group, France
Ravi Thakran, Group Chairman of LVMH Asia, Singapore
Michael Ward, Managing Director of Harrods, UK
Jacques Stern, CEO of Global Blue, Switzerland
Vasiliki Petrou, CEO of Unilever Prestige, UK
Andrea d'Avack, President of the CHANEL Foundation, France
Pallak Seth, CEO of PDS Apparel Manufacturing, India
Louis de Bourgoing, International Chairman of WHSmith, UK
Jose-Antonio Lasanta, CEO of Prosegur Cash, Spain
Dan Cockerell, former Vice President of Disney's Magic Kingdom, USA
Tine Arentsen Willumsen, CEO of Above & Beyond Group, Founder of The Diversity Council, Denmark
Paul Samuels, Executive Vice President of AEG Entertainment Group, UK
Hugo Brady, Vice President of AEG Entertainment Group, UK
Malik Fernando, Director of Dilmah Tea, MJF Hotels and Holdings, Sri Lanka
Jonathan Chippindale, CEO of Holition Technologies, UK
Ben Zifkin, President of Hubba, Canada
Desirée Bollier, Chair and Chief Merchant of Value Retail, UK
Stewart Wingate, CEO of London Gatwick Airport, UK
Craig Robins, Founder and Owner of Miami Design District Development, USA
Taylor Safford, President and CEO of Pier 39, San Francisco, USA
Frances O'Grady, Secretary General of the Trades Union Congress, UK
Christine Comaford, business and leadership coach
Baroness Nicky Morgan former Secretary of State for Digital, Culture, Media, and Sport, UK
Professor Ian Woodward at INSEAD, Singapore
Professor Steve Jarding, Harvard University, USA
Lesley Batchelor OBE, Director General of The Institute for Export & International Trade, UK
Jason Holt, Chair of the Apprenticeship Ambassador Network, Chairman of Holts Group, UK
Julia Simpson, President & CEO of World Travel & Tourism Council (WTTC)
About the authors
Sacha Zackariya is co-founder and CEO of ChangeGroup International Plc and Global Director of Forex for Prosegur, a global leader in tourist foreign exchange and tax free shopping services to 5 million customers per year. He is a retail and fintech leader, recipient of the Queens Award for International Trade and also founder of the Tree Foundation educational charity. In 2021, he was made elected Chairman of YPO Greater London part of an organization representing 30,000 CEOs with a combined total of $9 trillion in annual revenues.
A timely, thought-provoking and powerful book that is essential reading for everyone with a stake in the international visitor economy. Through well developed and clearly written examples of strategies and tactics, it goes deep into how both mature and emerging brands can make the most of new opportunities. Global disruption to international travel highlighted the vital and exceptional economic contribution of shopping tourism. Sacha Zackariya shows how the industry can come fighting back, inscribing its value to the global economy and deliver for customers and businesses alike.
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