- Provides tips on how to best connect with customers in a rapidly changing climate of engagement and interaction
- Explores current and emerging trends which are shaping the industry, including voice-based marketing, influencer marketing and data insights
- New to this edition: updated content on martech, consumer data and privacy considerations, programmatic and content marketing, SEO & paid search and new global case studies and expert views
- Online resources: bonus contributor views and additional case studies on Kwik Fit, Battersea Dogs Home and Yves Saint Laurent